Description
Job Summary
Coordinates and manages patient supply services by handling communication, order processing, and ongoing resupply workflows to ensure patients consistently receive necessary medical supplies. Acts as a central point of contact between patients, healthcare providers, and insurance representatives, ensuring accurate information exchange and smooth service delivery.
Responsible for verifying patient details, building and maintaining recurring supply orders, and ensuring all requests are processed efficiently and in compliance with internal procedures and healthcare-related guidelines. Monitors daily workflow, prioritizes tasks, and meets production targets in a fast-paced environment.
Plays a key role in enhancing patient satisfaction by delivering empathetic, professional support, resolving issues promptly, and maintaining strong relationships with all stakeholders. Contributes to operational efficiency by maintaining accurate records, supporting process improvements, and ensuring high standards of service quality.
Essential Duties & Responsibilities
Handle inbound and outbound communication with patients, healthcare providers, and insurance companies
Verify patient information and eligibility for medical supply services
Build, process, and manage recurring (resupply) orders accurately
Coordinate with internal teams to ensure timely order fulfillment
Maintain accurate documentation of all communications and transactions
Monitor workflow and ensure timely completion of assigned tasks
Resolve customer concerns and provide effective solutions
Ensure compliance with company policies and healthcare-related requirements
Meet daily and weekly productivity and performance targets
Provide high-quality, empathetic, and customer-focused service
Manage multiple priorities in a fast-paced work environment
Support continuous improvement in processes and service delivery
Requirements
Minimum Requirements / Skills
Strong communication and interpersonal skills
Active listening and problem-solving abilities
High attention to detail and accuracy
Strong organizational and multitasking skills
Ability to work efficiently in a fast-paced environment
Basic knowledge of Microsoft Office and CRM systems
Customer-focused mindset with empathy and professionalism
Critical thinking and conflict resolution skills
Time management and ability to meet performance goals
Medical or healthcare-related knowledge is a plus
Work Environment
Office-based environment
High-volume communication and coordination role
Fast-paced, team-oriented setting
