Description

Job Summary

Reporting to the EVP, Chief Customer Experience Officer, the Vice President of Daily Health Solutions leads the development of innovative experiences that support customers in managing their health and navigating care beyond individual care encounters. This role focuses on expanding how the health system partners with customers in their everyday health decisions, creating solutions that help individuals stay informed, supported, and connected throughout their health journey.

This leader is responsible for advancing new models of engagement that extend the relationship between customers and the health system beyond traditional care moments. By integrating customer insight, emerging care models, and experience design, the Vice President develops solutions that empower individuals and families to manage health proactively, coordinate care more effectively, and stay connected to trusted guidance.

The Vice President works closely with Digital, clinical leaders, and enterprise partners to identify new opportunities to improve health engagement and translate emerging trends into scalable experiences that strengthen long-term relationships with customers. This role plays a key part in expanding how care and support are delivered.

This role leads a multi-level team and is accountable for delivering measurable experience outcomes across the portfolio, from strategy through execution and adoption. This leader establishes clear portfolio priorities and roadmaps, aligning cross-functional dependencies to ensure disciplined execution against quarterly and annual commitments, and builds leadership depth by developing directors and managers to operate at the right altitude and scale improvements across the system.

Essential Functions of the Role

- Defines and advances the long-term vision for how the health system partners with customers in their daily health, shaping experiences that help individuals and families stay informed, supported, and connected to care.

- Leads the development of innovative solutions that extend the relationship between customers and the health system beyond individual care encounters.

- Oversees directors responsible for major experience domains and ensures proactive planning, prioritization, and execution against experience roadmaps.

- Translates customer insights, operational opportunities, and emerging care models into scalable experience solutions.

- Aligns portfolio priorities with enterprise strategy and system growth objectives.

- Ensures cohesive execution across multiple teams and disciplines while maintaining clear ownership boundaries.

- Partners closely with digital, clinical operations, revenue cycle, IT, and enterprise leaders to bring innovative care solutions to our customers and ensure successful adoption across the organization.

- Monitors evolving healthcare delivery models, consumer expectations, and technology trends to continuously modernize how customers access care and interact with the health system.

Key Success Factors

- Bachelor's degree required; advanced degree preferred

- 10+ years of experience in healthcare operations, experience strategy, consulting, or related field

- 5+ years of senior leadership experience overseeing multi-level teams

- Demonstrated success leading enterprise-scale transformation initiatives

- Deep understanding of access, care coordination, and revenue cycle processes

- Strong cross-functional influence skills and executive presence

- Ability to balance innovation with operational discipline

Minimum Requirements

- EDUCATION - Bachelor's

- EXPERIENCE - 10 Years of Experience