Description

Under the supervision of the Parks and Recreation Department Director or their designee, the Membership Services Manager plans, organizes, supervises, and administers membership services and front-line operations of the Saline Recreation Center. This position is responsible for customer service functions, membership sales and retention strategies, and daily interactions that shape the overall guest experience.

Utilizes innovative and customer-focused strategies to meet membership growth, retention, and engagement goals while working within established budgets and operational frameworks. The position requires frequent interaction with staff and the public, often in dynamic and fast-paced environments.

Performs general programming support functions related to special events and recreation programs, ensuring seamless coordination between membership services and program delivery. Applies self-direction to maintain and enhance the high-quality standards of the Parks and Recreation Department.

Strong interpersonal, problem-solving, and leadership skills are essential, along with a thorough working knowledge of customer service operations, membership systems and recreation facility practices.

Requirements

Bachelor’s Degree in Recreation Management or similar

Emphasis on facility management preferred

3 years of experience in recreation management or similar

1 year of Supervisory Experience