Description

Overview

The Member Services Associate delivers an exceptional, hospitality-driven experience within a premier private club environment. This role blends retail, member services, and daily golf operations to create a seamless and elevated experience for every member interaction.

This is not a traditional retail position. The golf shop is a bright, beautifully designed space featuring a curated mix of golf apparel, equipment, and lifestyle merchandise. The ideal candidate is professional, personable, and committed to providing outstanding service while building meaningful relationships with members. Golf knowledge is a plus, but not required.

Essential Responsibilities

• Provide warm, personalized service to all members and guests, creating a welcoming and elevated experience
• Support daily retail operations including merchandise sales, transactions, and member assistance
• Answer phone calls, assist with tee times, and respond to member inquiries with accuracy and professionalism
• Maintain a clean, organized, and visually appealing shop environment at all times
• Assist with merchandising, including product displays, restocking, and inventory organization
• Assist members with purchases, special orders, and follow-up communication through completion
• Maintain knowledge of all merchandise, brands, and services offered in the golf shop
• Assist with opening and closing procedures, including register reconciliation and system summaries
• Support tournaments, events, and daily golf operations as needed
• Uphold club policies including dress code, guest privileges, and pace of play guidelines
• Maintain a professional appearance and conduct at all times
• Promote a positive, team-oriented environment and collaborate effectively with all departments
• Perform additional duties as assigned by management

Benefits

• Comprehensive benefits package including medical, dental, vision and 401k.
• Uniforms
• Access to premium brands carried in the golf shop
• Playing privileges on two championship golf courses
• Use of driving range and practice facilities during designated times
• Work in a beautifully designed, elevated retail environment
• Be part of a supportive, close-knit golf shop team
• Opportunity to build meaningful relationships with a consistent, engaged membership