Description

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America's Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay:from $120-150K depending on experience, plus bonus
• Benefits:Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

TheBranchManager leads the administrative team in supporting our HVAC and refrigerationTechniciansin the field. This manager works directly withServiceManager,Technicians,Dispatch,Purchasing, and other managers to ensure customer satisfaction while meeting departmental goals andobjectives.TheBranchManager will presentthemselves as a senior company representative, oftencommunicatingdirectly with customers, vendors, and suppliers to ensureaccuratecommunication of job or project status and requirements.In addition, theBranchManager has P&L ownership for their respective branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hasultimate responsibilityand accountabilityfor the success of the branch.

• In largerbranches,theBranchManager willbe responsible forleading and directing theDispatcherandAssistant Branch Manager (ABM); in smaller branches theBranchManager willbe responsible forleading and directing the Service Techs.

• Responsibilities include leading and directing the Dispatch andABMfunctions of the branch; this includes but is not limited to, achieving the Annual Procurement Plan (e.g., hitting targeted vendor spend discount rates) and monitoring Dispatching functions daily.

• Maintains communication withvendorsandcustomersand internalteams to ensure prompt and professional service.

• Grows branch revenue and maximizes branch profitability.

• Prioritizes customer needs by delivering high-quality serviceand engaging with partners,with an emphasis on continuously improvingthe customerexperience.

• Develops and monitors budgets, goals, andobjectivestomaintainsatisfactory P/L.

• Reviewallwork ordersfor accuracyassigned to Service Manager'sCall to Billing (C2B)queue,as well as payroll /timecardreports.

• Reviewsand approvesquotes to customers promptly.

• Communicate daily withDispatch,reporting on project information, estimated job completion time, labor hours, and parts or material used.
• Following company operationalprocesses andmanagesoperational KPIs and metrics.Work withteamto update customers, build quotes,helpprocurehard to find parts,and other administrative duties neededtoproperly runthebranch.
• Supports the Service Manager ininterviewing, screening, and evaluatingTechnicians.

• Screens,interviews, and evaluatesadministrative personnelto meet workload demands.

• Provides oversight in schedulingTechnicians(day,night, and weekends)to meet service demands and customer expectations.

• Responsible for staff performance appraisals, reviews, and setting improvement goalsfor their direct reportsper company requirements.

• Complieswithall applicable health and safety regulations, policies, and established work practices;ensuresappropriate employeesafety training and compliance is completed.

• Supports theServiceManager in managingservice teamsas needed.

• Performsallother duties as assigned.

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