Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Guest Experience Managers possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Experience Managers lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options. This is an entry level hourly leadership position and salary is based on a 45 hour work week.

Benefits include:

• Complimentary & Discounted Hyatt Hotel Rooms
• Paid Time Off (PTO)
• Competitive Pay
• 401(k) Match
• Medical, Dental, and Vision Benefits after 30 days
• Tuition Reimbursement
• Free Annual VIA Bus Pass/Discounted Parking
• Free Meals Provided in Employee Cafeteria
• Opportunities for Career Growth

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Benefits include:

• Complimentary & Discounted Hyatt Hotel Rooms
• Paid Time Off (PTO)
• 401(k) Match
• Medical, Dental, Vision Insurance after 30 days of employment
• Tuition Reimbursement
• Free Annual VIA Bus Pass/Discounted Parking
• Free Meals Provided in Employee Cafeteria
• Opportunities for Career Growth

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills, as well as strong computer, multi-tasking, and problem solving skills.
• Experience using hotel property management systems like Opera or Colleague Advantage is a plus, and knowledge of HotSOS and Zingle is helpful, but not required.
• Preferred candidates will have open availability 7 days a week.
• Must be able to work any shift: mornings, afternoons, evenings, and overnight shifts; on any day, including weekends, and holidays as needed.
• One year of hotel supervisory experience preferred
• Must have experience and a thorough understanding of hotel guest services.
• Must be able to stand for long periods of time.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.