Description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role supports inventory management and collaborates with the pro-shop team to ensure seamless operations and a high standard of service.

Experience Required

• High school diploma, GED, or equivalent preferred.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Strong interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift, and carry up to 100 lbs., while talking, hearing, and seeing.
• Availability to work scheduled attendance requirements, including additional hours, weekends, and holidays as needed.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, processing charges at the register, and checking in players before their round.
• Adhere to proper cash handling procedures and ensure operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and engage in professional conversations.
• Maintain a calm, courteous, and attentive demeanor to provide a superior customer experience.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, maintaining stock levels, notifying customers when special orders arrive, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies.
• Execute end-of-day business functions following club guidelines and procedures.
• Ensure all daily tasks are completed to club standards, including maintaining orderly work areas, tidying the pro-shop and entry areas, and restocking merchandise.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and comply with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and engage in required activities to contribute to team success.