Description

Job Summary

Sell spare and replacement parts and equipment in a repair shop or parts store across multiple product lines.

Responsibilities

Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices
Identify required replacement parts based on inspections, customer requests, or descriptions of malfunctions
Receive and process telephone orders for parts
Fill customer orders from available stock
Prepare sales slips or sales contracts
Receive payments or obtain credit authorization
Conduct inventory checks and maintain stock levels
Advise customers on substitutions or modifications when identical parts are unavailable
Inspect returned parts for defects and process exchanges or refunds
Organize and store parts according to established systems
Explain features and usage of parts based on equipment knowledge
Demonstrate equipment and explain functionality to customers
Arrange and display new merchandise
Measure parts using precision instruments to determine compatibility
Repair parts or equipment when required
Prepare and provide sales quotes for multi-part orders

Requirements

Qualifications

Strong attention to detail and accuracy
Clear written and verbal communication skills
Ability to provide excellent customer service while following procedures
Computer Skills

Proficiency in Microsoft Office (Word, Excel, Outlook)
Oracle experience preferred
Education/Experience

High School Diploma or GED
2–4 years of related experience
Physical Requirements

Work performed in a parts department environment
Storage areas may not be air-conditioned