Description

FirstLink is looking for multiple Full-Time Evening Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

Evening Call Specialists
4pm-12am or 4pm-12:30am. $20.50/hr.

Overnight Call Specialists
12am-8am, $21.50/hr.

40 hours a week. Weekend hours & holiday rotation required. In-office positions

Benefits Include:
* 100% paid employee health, dental & vision insurance
* PTO accrual
* Life insurance
* Short & long-term disability
* Employee Assistance Program
* Extensive paid training

Qualifications:
* High School diploma or GED
* Age 18+
* 6+ mos. experience in call center, customer service, human services, or mental health field
* Strong written & verbal communication skills

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Are you ready for an exciting opportunity?

Click apply now to apply online today!