Description

Job Summary: 
The Banquets Manager/Event Concierge is responsible for ensuring the seamless 
execution of events as it relates to food and beverage operations and event support, 
working in close collaboration with the Director of the Convention Center and the Executive 
Chef.  This role is responsible for upholding exceptional service standards, enhancing 
client experiences, and driving operational efficiency. The Banquets Manager/Event 
Concierge will actively oversee service teams, partner with the Convention Center Director 
and the Executive Chef to ensure culinary excellence and superior customer service, while 
implementing strategies to support revenue growth and profitability. A focus on safety, 
regulatory compliance, and delivering a high caliber client experience is essential to 
exceeding expectations and supporting the property. 

Day-to-Day: 

• Success in this role is defined by maintaining exceptional standards in service, 
  cleanliness, and safety while fostering strong employee relations and development. 
  This role supports the Convention Center Director and Chef in achieving annual 
  sales, profitability, and operational goals, ensuring the convention center 
  consistently exceeds member expectations through strong leadership.  
•  Maintain exceptional member and client relations by delivering a high-quality 
  environment, service execution, and guest experience that consistently exceeds 
  expectations.  
•  Foster a collaborative, team-oriented culture focused on accountability, mutual 
  respect, client satisfaction, and revenue performance.  
• Lead, train, and develop banquet service teams to deliver exceptional service, 
  including onboarding, ongoing training, daily line-ups, and service recovery 
  practices.  
•  Serve as the day of event primary point of contact ensuring seamless execution, 
  proactive communication, and eAective handling of client needs and last-minute 
  changes.  
•  Collaborate cross-functionally with sales, culinary, and support teams to plan and 
  execute events, including customized menu development and innovative service 
  enhancements.  
•  Ensure compliance with all food safety, sanitation, and regulatory requirements, 
  maintaining a safe and high-quality operating environment.  
•  Oversee financial and administrative functions as it relates to banquet events, 
  including expense control, labor management, scheduling, payroll accuracy, and 
  event billing/invoicing.  
•  Manage and oversee event day logistics, including room setups, bar service, linens 
  placement, glass, china and silver placement and overall front-of-house readiness.  
•  Responsible for placing and tracking orders for linen, glass, china and silver. 
•  Support culinary execution by coordinating menu delivery and maintaining 
  necessary inventory levels for eAicient operations.  
•  Represent the operation as an event host/concierge, welcoming clients and 
  ensuring a professional, polished on-site experience. 
•  Support other activities in the Convention Center or Café, as needed.

Pre-Screening Questions (Required)
Please answer the following questions as part of your application. Applications without responses may not be considered.

Experience Requirement
Do you have a minimum of 3 years of experience leading a banquets/event food and beverage service team in a hotel, convention center, or country club?
Yes

No
If yes, briefly describe your experience:
Certifications
Do you currently hold valid certifications in food handling, alcohol safety, and TABC (or equivalent)?
Yes

 No
If yes, please specify:
Technical Skills – Excel
Are you proficient in Microsoft Excel?
Yes

No

If yes, describe your level of proficiency (e.g., basic, intermediate, advanced):
Systems Experience
Do you have experience using event, hotel, or restaurant booking platforms (e.g., Delphi, Opera, Tripleseat)?
Yes

No
If yes, please list the systems you’ve used:

Availability
Are you open to a fluctuating schedule that includes early mornings, and some evenings and weekends?
Yes

No

Requirements

Required : 

A minimum of 3 years of experience in Food and Beverage in a hotel, convention center or 
country club property setting.  

Preferred  :

• Bachelor's degree in a relevant field. 
• Preferred certifications include Food Handlers, Alcohol Safety, TABC, and CPR. 
• Proficiency in computer skills including spreadsheet software, strong leadership, 
  and effective communication skills.

What We Offer: 

Healthcare stipend 
(2) Two to (3) Three weeks paid PTO depending on experience, and all major holidays 
Annual bonus upon meeting agreed upon criteria

Company supplied computer and other IT necessary to perform job duties

Onsite parking and onsite gym access 

Pegasus Park is an Equal Employment Opportunity Employer, and the Convention Center is 
primarily a Monday through Friday, 8am to 5pm facility.  Pegasus Park Convention Center 
does host some evening and weekend events. 
The job posting outlines the general requirements for this position and is not a 
comprehensive list of duties, responsibilities, or requirements. Additional duties not 
mentioned here may be assigned as needed to ensure the smooth operation of the 
property.