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BNSF Railway
Denver, Colorado, United States (hybrid)
3 days ago


EAP Manager, BNSF Railway

Job Location: Denver
Other Potential Locations: Denver, CO; Kansas City, KS; Lincoln, NE 
Anticipated Start Date: 07/03/2023
Number of Positions: 2 
Salary Range: $83,500-$105,000

This position can be located in one of the following cities: Denver, CO; Lincoln, NE; Kansas City, KS and has the ability to work remote up to 50% of the time.

BNSF Railway Company is located in 28 states west of the Mississippi River and is divided into 10 divisions.  The Employee Assistance Program is under the Medical and Environmental Health Department's domain and is supported by Field Medical managers, Corporate Directors, and physicians. 

 The Employee Assistance Program (EAP) serves the organization and employees through professional services designed to improve and/or maintain workplace productivity and healthy function and support leadership through specialized knowledge and expertise about human behavior and mental health. This position will involve face-to-face and telephonic work managing a caseload of employees presenting with a variety of life challenges including but not limited to workplace challenges; behavioral health concerns; personal and family alcohol and chemical misuse, relationship issues, parenting; work/life challenges, and recovery assistance following a disruptive event.

The successful candidate will exemplify leadership within their Division as they work within a team structure both internal to EAP and integrated within the Human Resources and Medical Department. The position may also involve additional responsibilities as assigned under the scope of employee assistance. The Employee Assistance Manager (EAM) will comply with all Department of Transportation (DOT) regulations regarding the rail industry and safety-sensitive work.

EAP Manager duties include:

  • Consultation with, training of, and assistance to work organization leadership (managers, supervisors, and union officials) seeking to assist troubled employees, enhance the work environment, and improve employee job performance.
  • Active promotion of the availability of Employee Assistance services to employees and the work organization.
  • Provision of initial assessment and referral, and case management, including employees subject to 49 CFR part 240, part 242, 272, 219, and other regulatory or company requirements.
  • Management of a client caseload with professionalism and proficiency utilizing electronic case management software.
  • Project management of Subject Matter Expert (SME) roles as assigned.
  • Collaboration with union and field leaders, human resource managers, independent providers and treatment facilities, and other internal and external entities.
  • Performance of return to work planning, including case presentation staffing and collaboration with an interdisciplinary medical team.
  • Development of workplace substance use prevention strategies and client relapse prevention plans.
  • Delivering workplace critical incident support services as needed in response to disruptive events.
  • Works cooperatively with labor and management to recruit, select and train union employees to be Peer Volunteers in support of BNSF’s Critical Incident Response program as well as recruiting union volunteers for BNSF’s Operation Stop program for alcohol and drug education and prevention.
  • Engaging in provider recruitment and development of best practice care for referrals.
  • Development of business relationships that promote influence within the Division and across the BNSF System.
  • Professional delivery of group training and presentations such as DOT Drug and Alcohol Signs and Symptoms training, New Hire and Department specific Orientation to EAP resources, Peer Support and Operation Stop volunteer training, Resilience training, and other relevant training specific to department and industry needs.
  • Occasional telephonic on call rotations for after hours 24/7 call center emergencies

Up to 25% travel required

    • Pre-planned regional travel of 1-5 days related to staff meetings, safety meetings, health fairs, training, or other business functions. Some of these meetings can also be virtual.
    • Possible last-minute overnight travel for 1-4 days to provide in-person Critical Incident Response services

Who we are and what we do

Do you want to be a part of something that really matters? Team BNSF includes professionals focused on safety and service that play a vital role in delivering the nation's freight.  Together, we help move goods and materials that sustain life and support local, national and global economies. Our rail network is one of the largest freight railroads, spanning 28 western states and serving three Canadian provinces.

What we believe

At BNSF, our Vision and Values drive who we are, not only in our words, but also our actions. BNSF is committed to our foundational values of equality and inclusion. As members of the BNSF community, our employees are entitled to:

  • be treated with dignity and respect.
  • have equal access to tools, resources, training and development opportunities.
  • have equal opportunity to achieve their full potential.

We model the way through our leadership, our BNSF Diversity Councils, our eclectic Business Resource Groups, our deep involvement and investment in the communities we serve and through training programs. Our actions create an inclusive, open and collaborative workplace that encourages diverse perspectives in all interactions.


BNSF offers competitive benefit programs and services including, but not limited to 

  • Medical, Dental and Vision Coverage
  • 401(k) Plan
  • Railroad Retirement
  • Life Insurance
  • Incentive Compensation Plan (ICP)
  • Tuition Reimbursement Program


  •     Criminal history 
  •     Last 7 years of driving history
  •     Last 5 years of employment history to include military service
  •     Social Security number
  •     Education


  •     Medical evaluation
  •     Drug Screen
  •     Other elements as needed


BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free.

Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at

BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.



  • Masters degree in a clinically related field and licensed for clinical practice (Social Work, Mental Health, Professional Counselor)
  • 5 years of clinical and/or EAP experience
  • CEAP and SAP certified or eligible
  • Proficient in assessing mental health and substance use disorders and making appropriate referrals
  • Presentation and training skills; written and verbal skills
  • Experience in psychological first aid and post-traumatic growth
  • Above-average computer and electronic case management skills
  • Ability to collaborate with a multi-disciplinary team of physicians, nurses, Field MEH Directors and Managers, Corporate Medical Support professionals, and Field Wellness Personnel to design return-to-work/stay-at-work strategies for BNSF employees
  • Proficient in building working relationships, diffusing and resolving conflict, and consensus building
  • Knowledge of the interface between medical/behavioral health conditions and the workplace as well as behavioral health care delivery systems
  • Must be knowledgeable of the Americans with Disability Act, and the Family Medical Leave Act

Job Information

  • Job ID: 69433107
  • Workplace Type: Hybrid
  • Location:
    Denver, Colorado, United States
    Lincoln, Nebraska, United States
    Kansas City, Kansas, United States
  • Company Name For Job: BNSF Railway
  • Position Title: EAP Manager
  • Industry: Transportation / Shipping
  • Job Function: Direct Services: Assessment/Problem Solving
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: Master's Degree
  • Min Experience: 5-7 Years
  • Required Travel: 10-25%
  • Salary: $83,500.00 - $105,000.00 (Yearly Salary)
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