Description

POSITION SUMMARY

The Director of Continuing Medical Education provides strategic and operational leadership for CMA's accredited CME program and role as recognized accreditor for the network of accredited CME providers. The Director is responsible for accreditation services, CME provider support, educational programming, quality assurance, and continuous improvement efforts that advance California’s physician education. In addition, the Director identifies opportunities to strengthen CMA CME’s impact, and financial sustainability through CME provider growth, strategic partnerships, expanded educational offerings, and increased engagement with CMA programs and services. The Director is expected to contribute to the growth, retention, and long-term sustainability of the CME program through strategic planning, CME provider engagement, and continuous improvement initiatives.

DUTIES/RESPONSIBILITIES

• Develop and implement CMA CME's business development plan, including strategies to increase the number of accredited CME providers, expand educational offerings, and support long-term program sustainability.
• Identify opportunities to expand CME services and educational products that create value for physicians, accredited CME providers, and CMA.
• Develop relationships with prospective accredited CME providers, physician organizations, health systems, specialty societies, and other stakeholders to increase participation in CMA's accreditation program.
• Partner with CMA departments and affiliated organizations to identify opportunities to incorporate CME into existing educational activities, conferences, webinars, and professional development programs.
• Evaluate pricing, service delivery models, and operational practices to ensure the program remains financially sustainable and responsive to customer needs.
• Identify and pursue grant, sponsorship, and partnership opportunities that advance CMA CME's mission and strategic priorities.
• Works as part of the team to support CME events.
• Provides general administrative support: answers phones, takes meeting minutes, runs PowerPoint slides for events, makes copies, scans documents, schedules and sets up conferences, meetings, and webinars.
• Other duties as assigned.
• Monitor emerging trends, regulatory changes, and innovations in continuing medical education and assess their implications for CMA and its accredited CME providers.
• Lead CMA’s statewide accreditation and reaccreditation program, ensuring compliance with ACCME requirements and delivery of high-quality services to accredited CME providers.
• Oversee planning, implementation, and evaluation of CMA-sponsored and jointly provided educational activities.
• Serve as a trusted advisor and technical assistance resource to accredited CME providers regarding accreditation requirements, educational design, compliance, and best practices cia annual conference, surveyor workshop, newsletters, etc.
• Provide leadership to Committee on Continuing Medical Education (CCME) to facilitate accreditation decisions and advance quality of physician education in California.
• Develop and execute communication and outreach strategies, including presentations, educational resources, CME provider newsletters, webinars, and other engagement activities.
• Implement strategies to improve CME provider satisfaction, retention, engagement, and participation in CMA CME programs and services.
• Co-design and implement educational initiatives advancing physician education in partnership with CMA, affiliated organizations, public health agencies, health systems, etc.
• Foster a culture of collaboration, innovation, customer service, and continuous improvement while leveraging technology and automation to improve operational efficiency and service delivery.
• Contribute to quality assurance, strategic planning, performance measurement, and continuous improvement initiatives that strengthen CMA’s CME program and statewide CME provider network.
• Ability to travel occasionally throughout California and nationally for meetings, conferences, and accreditation-related activities.

Requirements

• Bachelor's degree in health, education, public administration, business administration, or a related field.
• Master’s degree in public administration or related field preferred.
• Minimum of five years of progressively responsible leadership experience in CME, healthcare, education, accreditation, credentialing, and/or regulatory affairs.
• Experience developing and implementing new programs, services, partnerships, or revenue-generating initiatives within a healthcare, education, association, nonprofit, or accreditation environment.
• Demonstrated ability to balance customer service, stakeholder engagement, and regulatory compliance responsibilities.
• Commitment to continuous improvement, quality assurance, and operational excellence.
• Self-directed and highly motivated leader with experience managing, developing, and motivating staff, volunteers, and/or cross-functional teams.
• Demonstrated ability to balance strategic leadership with hands-on operational execution in a fast-paced and evolving environment.
• Excellent verbal, presentation, facilitation, public speaking, interpersonal, and written communication skills.
• Superior computer skills with competency in MS Office Suite, web-based applications, and constituent relationship management applications.
• Experience managing ACCME or CMA-accredited CME program or serving in a leadership role within an accredited CME provider organization preferred