Description

Reporting to the Customer Service Team Lead, the Customer Service Rep will provide customer service support to vendors, internal staff  processing information regarding transportation-related inquiries and issues. 

Duties
-Respond promptly and professionally to inquiries; handle and resolve complaints; obtain and evaluate all relevant information to handle inquiries and complaints
-Maintain data accuracy in software databases
-Keep complete and accurate records of customer interactions and transactions; record details of inquiries, comments, and complaints; record details of actions taken
-Communicate and coordinate with internal departments