Description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As an Axon RMA Technician, you will be responsible for testing, troubleshooting, and supporting analysis of devices returned by customers. You will play a key role in identifying product issues, recovering data when needed, and contributing to root cause analysis that helps improve product quality and reliability.

This role supports Axon's quality and product improvement efforts by ensuring returned devices are evaluated accurately and efficiently, while maintaining clear documentation and collaboration with the RMA team.

What You'll Do

• Reports to: RMA Technician Supervisor
  
  • Perform initial testing and troubleshooting of devices returned by customers.
  • Work closely with the RMA Lead Technician to prioritize and evaluate returned products.
  • Follow established testing procedures, diagnostics documentation, and data recovery processes for Axon devices.
  • Document findings and contribute data to quality tracking systems such as Jira and Microsoft Dynamics 365.
  • Assist with root cause investigations related to device failures and product performance.
  • Support repair or component-level analysis of returned electronic devices when applicable.
  • Maintain clear and accurate records of testing results and product evaluations.
  • Collaborate with Quality, Engineering, and Product teams to provide insight into product issues.
  • Maintain organized handling and processing of returned equipment within the RMA workflow.
  • Support continuous improvement efforts by identifying trends or recurring failure patterns.
  • Travel occasionally (up to 10%) to support RMA-related activities when required.
  .

What You Bring

• Strong interest in working within a fast-paced electronics testing environment.
• Analytical mindset with the ability to troubleshoot and diagnose technical issues.
• Strong communication and organizational skills.
• Ability to follow technical procedures and documentation accurately.
• Ability to work effectively both independently and as part of a team.
• Experience working in electronics manufacturing, repair, or R&D environments.
• Familiarity with Jira, Microsoft Dynamics 365, or similar quality/ticketing systems.
• Exposure to root cause analysis and failure investigation processes.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location

where you work

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.