Description

Indianapolis, IN

We are looking for a proven Service Manager with Jaguar Land Rover experience to lead our high-performing service department and continue elevating our client experience, team performance, and operational efficiency.

If you understand the JLR brand, clientele, and standards, and thrive in a fast-paced, high-expectation environment—this is an opportunity to lead from the front.

What You’ll Do:

Lead and develop a high-performing service team including advisors, technicians, and support staff 
Drive customer satisfaction (CSI) to exceed manufacturer and dealership benchmarks 
Manage daily operations including workflow, scheduling, and capacity planning 
Oversee warranty compliance, diagnostics processes, and repair quality 
Partner with parts and sales departments to ensure a seamless client experience 
Monitor and improve key metrics: ELR, hours per RO, technician productivity & proficiency 
Ensure adherence to Jaguar Land Rover North America policies and standards 
Recruit, train, and retain top talent within the service department
What We’re Looking For:

Previous Service Manager experience within Jaguar Land Rover is REQUIRED 
Strong understanding of JLR systems, warranty processes, and brand expectations 
Proven track record of driving CSI and department profitability 
Leadership skills with the ability to coach, hold accountable, and motivate a team 
Excellent communication and organizational skills 
Ability to manage high-end clientele and resolve escalated concerns professionally

What We Offer:

 Join a large, family-owned organization where culture matters and people stay

 Fun, competitive, team-driven atmosphere that celebrates success

 We’re not perfect—and that’s the opportunity. Bring your experience, make an impact, and help take us to the next level

 Competitive compensation package (base + performance bonus)

 Health, dental, and vision benefits

 401(k) with company match

 Paid time off and holidays

 Relocation assistance available for the right candidate

 Signing bonus for qualified Jaguar Land Rover candidates

Requirements

Previous Service Manager experience within Jaguar Land Rover is REQUIRED 
Strong understanding of JLR systems, warranty processes, and brand expectations 
Proven track record of driving CSI and department profitability 
Leadership skills with the ability to coach, hold accountable, and motivate a team 
Excellent communication and organizational skills 
Ability to manage high-end clientele and resolve escalated concerns professionally