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Job Function
Other
Description
Customer Success Enablement Manager
About 3E:
We are a mission-driven company dedicated to creating a safer and more sustainable world!
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.
With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.
Are you ready to help shape the future? Join us!
What You'll Do
- Analyze product usage, engagement, and renewal signals to identify adoption risks, growth opportunities, and priority accounts
- Translate data into clear guidance for CSMs so they know where to focus, which actions to take, and how to support customer outcomes
- Partner cross-functionally to design scalable motions such as adoption campaigns, feature rollouts, and at-risk outreach workflows
- Help build and refine the logic behind customer success workflows, including signals that trigger risk mitigation or growth conversations
- Turn complex usage data into practical, easy-to-understand direction for customer-facing teams
- Ensure customer learning materials, enablement assets, and playbooks stay aligned with launches, positioning, and roadmap changes
- Support post-launch feedback loops by sharing adoption performance, friction points, and customer insights with internal stakeholders
- Define and track KPIs tied to adoption, engagement, and CSM effectiveness
- Contribute to a globally scalable enablement approach that can work across regions, languages, and levels of market maturity
What Makes You a Great Fit
- 5+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, Go-to-Market, Enablement, Business Analytics, or a related role
- Experience in a SaaS or subscription-based environment
- Strong analytical and critical thinking skills, with the ability to interpret usage and business data and turn it into action
- Experience influencing cross-functional stakeholders and working behind the scenes to improve team effectiveness
- Ability to communicate clearly with both frontline teams and senior leadership
- Experience creating or improving workflows, playbooks, or operational processes that support customer adoption and growth
- Working knowledge of customer lifecycle, renewals, expansion, and product adoption concepts
- Comfort operating in ambiguity and helping shape a role that is evolving
Preferred experience
- Experience in Customer Success leadership, Customer Success strategy, Revenue Operations, or a similar strategic support role
- Familiarity with tools and workflows that support scaled outreach, customer insights, and team productivity
- Experience using product usage data, CRM data, and engagement signals to guide customer actions
- Exposure to customer education, in-app guidance, or enablement content strategy
- Experience working across global teams and building programs that scale across regions
Our US Benefits Include:
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
3E is currently authorized to hire in the following U.S. states:
Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to recruiting@hr.3eco.com
Follow us at https://www.linkedin.com/company/3e-safer-world/
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.
PI284543048
Job ID: 84198765
