Description

Mitchell International


Senior Client Services Manager 2

US--Remote

Job ID: 25-18553
Type: Regular Full-Time
# of Openings: 1
Category: Sales & Client Services
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference.

Responsibilities

Drive Success at the Intersection of Technology and Customer ExperienceAt Mitchell International, we're looking for a dynamic Client Services Manager who can turn complex technical solutions into powerful business outcomes for our most valued enterprise customers. This role combines relationship building, technical expertise, and strategic thinking to deliver exceptional results.

The Impact You'll Make

As the primary liaison between our MSO customers and internal teams, you'll orchestrate the successful implementation of our MSO workflow solutions while building lasting partnerships. Your ability to translate customer needs into technical requirements will directly influence product development and customer satisfaction.

Your Day-to-Day Influence

Cultivate Strategic Partnerships

• Build trusted advisor relationships with key stakeholders across customer organizations
• Lead regular strategic reviews that showcase value and identify new opportunities
• Transform customer challenges into success stories through proactive problem-solving

Orchestrate Seamless Implementations

• Design and execute tailored implementation strategies for MSO workflow solutions
• Collaborate with customers to define clear acceptance criteria that ensure successful outcomes
• Lead cross-functional teams through the entire implementation lifecycle

Drive Business Growth

• Identify strategic opportunities to expand customer relationships through up-selling and cross-selling
• Partner with sales teams to develop account strategies that align with customer business objectives
• Leverage your deep product knowledge to position the right solutions for each customer's needs

Champion Continuous Improvement

• Develop innovative approaches to streamline processes and enhance customer experiences
• Create compelling data visualizations and reports that tell the story of program success
• Identify trends across customers to inform strategic improvements

Qualifications

Qualifications & Required Skills

Core Expertise

• Client Partnership Excellence: 5+ years of success building strategic relationships in client services, account management, or similar customer-focused roles
• Compelling Communication: Exceptional ability to articulate complex concepts with clarity and confidence across all mediums and audience levels
• Strategic Problem-Solving: Natural ability to analyze situations, identify root causes, and develop creative approaches that exceed expectations

Professional Strengths

• Relationship Architecture: Demonstrated success in cultivating trust-based partnerships that evolve into long-term business relationships
• Technical Translation: Ability to bridge the gap between technical capabilities and business outcomes, making complex solutions accessible
• Project Orchestration: Experience coordinating cross-functional resources to deliver seamless implementations and exceptional customer experiences

Preferred Qualifications: 

Personal Qualities

• Proactive Ownership: Self-motivated approach to anticipating needs before they become issues
• Adaptability: Comfort navigating ambiguity and changing priorities in a dynamic environment
• Growth Mindset: Continuous learner who stays current with industry trends and best practices

Salary:

PI281005807