Description

Join a collaborative team where you'll use your analytical, storytelling, and organizational strengths to help us set strategy, measure what matters, and communicate progress. You'll partner with leaders and cross-functional teams to turn data into insight and accelerate execution.

As a Business Management Associate in the Commercial & Investment Bank (CIB) within Finance & Business Management (F&BM), you support Securities Services Operations (SSOps) by shaping strategy, building operational metrics, and delivering clear, compelling communications. You will collaborate with senior leaders and partners across Finance, Business Management, and Data & Analytics to enable end-to-end execution and continuous improvement.

Job Responsibilities

• Define and track strategy, objectives, and targets; build the operational metrics framework across SSOps teams.
• Translate complex information and data into clear narratives and visuals; produce high-impact materials using Excel and PowerPoint.
• Plan and prepare agendas and materials for management meetings, business reviews, leadership offsites, and site visits.
• Engage and influence stakeholders across Finance, Controls, and Technology; communicate with senior leaders with professional presence.
• Coordinate annual investment governance, including business case development, approvals, and performance tracking.
• Lead communications for town halls, all-hands, newsletters, video messages, and organization announcements.
• Maintain business hygiene by tracking mandatory training completion, access recertifications, and resiliency planning.
• Project manage key workstreams and deliverables, ensuring timelines, quality, and issue resolution.
• Identify platform risks and drive mitigating controls; support audit, regulatory, and compliance deliverables including RCSA action plans.
• Drive continuous improvement, simplifying processes and delivering measurable value in collaboration with global partners.
• Support People Agenda initiatives including diversity and inclusion, recruiting, manager excellence, and recognition.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in business, finance, economics, or business intelligence.
• Minimum 3 years of relevant experience in financial services.
• Strong organizational skills with exceptional attention to detail.
• Excellent English writing, editing, and presentation skills.
• Ability to communicate effectively, collaborate, and build partnerships across multiple levels.
• Strong analytical skills with the ability to develop and present new ideas in a compelling manner.
• Ability to multi-task and work autonomously in a fast-paced, matrixed environment with changing priorities.
• Proactive, inquisitive, enthusiastic, and diligent work style.
• Proficiency with Microsoft PowerPoint, Excel, Word, and Outlook; familiarity with SharePoint and Teams.

Preferred Qualifications, Capabilities, and Skills

• Experience with business intelligence tools (e.g., Power BI, Tableau) and data wrangling (e.g., Alteryx).
• Working knowledge of SQL or a programming language (e.g., Python or R).
• Experience with prompt engineering to enhance analytics and productivity workflows.
• Familiarity with investment governance processes and business case development.
• Knowledge of risk and control frameworks, including RCSA.
• Demonstrated stakeholder management and executive communication skills.
• Track record of driving process simplification and continuous improvement.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.