Job Function
Other
Description
Position Title: Scheduling Specialist I
Description
Responsibilities
- Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
- Arrange product transportation based on customer, service, and jurisdictional requirements.
- Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
- Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
- Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
- Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
- Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
- Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
- Maintain positive interdepartmental relationships to enhance customer service effectiveness.
- Update job knowledge through educational opportunities and perform other assigned duties.
Skills/Requirements
- High School or GED required, bachelors preferred in a technical discipline
- Experience working in gaming industry a plus
- Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
- Basic understanding of coordinating operational activities or willingness to learn
- Excellent communication skills; interacts effectively and works productively with a wide range of people
- Exceptional customer service skills to address customer needs and build positive relationships
- Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
- Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency.
- Experience with Microsoft Office Suite Programs
- Skilled in Excel, PDF editing, and highvolume data entry, with the ability to interpret information accurately and apply sound analytical thinking to support operational and administrative needs.
- Demonstrates consistency, precision, and a structured approach to problemsolving.
Equal Opportunity Employer, including disability/protected veterans
PI282826732
Job ID: 82798528
