Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Just steps from the beach, Hyatt Regency Clearwater Beach Resort and Spa has everything you might need right on site, from a year-round pool to in-house seafood and a rooftop restaurant and bar. We're also close to the famous Pier 60, Clearwater Marine Aquarium, Busch Gardens, family-friendly activities and more.

The Revenue & Executive Assistant plays a dual strategic and administrative role, supporting the hotel's revenue optimization efforts while providing high-level support to the Executive Office. This position delivers analytical insight through reporting, forecasting, and performance analysis, while also supporting the General Manager and Managing Committee with executive-level administrative and communication support.

The role serves as a critical link between revenue strategy, reservations execution, and executive leadership. By ensuring data-driven decision-making, operational efficiency, and clear communication, the Revenue & Executive Assistant contributes directly to maximizing hotel performance and enhancing guest satisfaction. This position acts as a trusted partner to leadership while remaining closely connected to the hotel's operational and financial performance.

Key Responsibilities

Revenue Management & Analysis

• Produce and maintain accurate revenue and performance reports to evaluate business strategies and support overall revenue optimization
• Assist in developing revenue forecasts to support hotel goal-setting and competitive positioning
• Analyze the results of pricing strategies, promotions, and revenue initiatives, and provide clear summary insights to hotel leadership and strategy teams
• Support Sales and Marketing initiatives through targeted data analysis and reporting aligned with demand patterns
• Assist with the implementation, maintenance, and optimization of revenue management systems and tools
• Serve as a resource and contributor to hotel-wide revenue initiatives and ad hoc analytical projects

Reservations & Inventory Support

• Manage guest room reservation requests, system interfaces, and inventory controls
• Balance room inventory and coordinate group rooming lists and contracted room blocks in collaboration with Revenue and Sales teams
• Support Front Office upsell programs and additional revenue enhancement opportunities
• Handle guest reservation inquiries via phone, email, and fax, including pre-arrival, in-stay, and post-stay requests
• Manage special billing requests and coordinate guest-specific needs across hotel departments
• Utilize hotel systems such as Reserve, Opera, OTA extranets, Hyatt Revenue Management tools, and Group Reservation systems to ensure seamless reservations execution

Executive & Administrative Support

• Provide direct administrative and analytical support to the General Manager and Executive Office
• Analyze operational, financial, and guest data, including profit and loss statements, income reports, and customer satisfaction metrics
• Prepare executive-level reports, presentations, correspondence, and strategic documentation
• Support the Executive Office in developing strategic plans, action items, and follow-up based on business performance insights
• Address guest concerns and customer satisfaction inquiries with professionalism, discretion, and timely follow-through
• Maintain strict confidentiality of sensitive business, financial, and personnel information

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks! Some of those include:

• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 3 months of service
• Free colleague meals during shift
• Free uniforms
• Medical, Dental, Vision, Prescription Insurance (after 30 days for full-time colleagues)
• 401k plus company match
• Tuition Reimbursement
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Bachelor's degree preferred
• Minimum of two years of hotel operations, revenue management, or related hospitality experience preferred
• Experience with hotel systems such as Opera, Reserve, PRIO, OTA extranets, and revenue management tools strongly preferred
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Word, Publisher, and the Microsoft Office Suite

• Strong analytical skills with the ability to interpret financial, statistical, and performance data
• Excellent written and verbal communication skills, including the ability to prepare executive-level reports and correspondence
• Strong organizational and time-management skills with the ability to multitask in a fast-paced hospitality environment
• High level of professionalism and discretion when handling confidential information
• Customer-focused mindset with excellent phone etiquette and guest service skills
• Ability to perform effectively under pressure and manage competing priorities
• Flexible schedule availability based on business needs