Description

Account Control Technology


Remote Customer Service Rep - Position Starting 2/9/2026

US-AL-Birmingham

Job ID: 2026-2623
Type: Full-Time
# of Openings: 40
Category: Customer Service/Support
Birmingham, AL

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. After the submission of your application, you will receive an email to complete an online/Verint interview.  This online interview must be completed as it takes the place of an in-person/telephone interview. Work Location: This is a remote/work from home position. Compensation: $16.50/hourPaid Training Start Date: Monday, February 9, 2026Training Hours: Monday - Friday:  9am - 6pm EST (hours may be adjusted)Hours of Operation (following training): Monday - Friday:  Varies between 7am - 7pm ESTAfter successful completion of Training and Nesting, agents are eligible for a $150 incentive.  After 30 days of production, agents are eligible for an additional $150 incentive.  Must be actively employed at time of pay-out.Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.Why should you consider TSI-CXBPO (part of TSI family of companies)?Work from homePaid trainingTeam-oriented work environmentGrowth opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:Answer inbound calls regarding:

• Billing inquires
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

 

Qualifications



Ideal Candidate Qualifications:

Must have prior call center experience

Great Attendance 

Computer Navigation skills

Must be able to type minimally 35-40 WPM

Great Communication skills 

Camera ettiquette Cameras are required to be on during training from start to end

Flexible - production shifts vary from 7am-8pm EST

Open to working overtime We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends

Adhere to a 20-minute daily break 1 hour lunch

Multitask Skills

Adequate Internet of 20mbps download 10 upload

 For Remote Positions: The minimum internet speed requirements for remote work are as follows:

Broadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Speed Test Results: 25 mbps download, 20 mbps upload

 Note:*Camera requirements Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.   TSISP 

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