Description

Summary

Assistant Director of Rooms

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained-glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping.

Job Overview

Reporting to the Director of Facilities & Rooms Operations, the Assistant Director of Rooms is a key operational leader responsible for delivering a seamless integration of guest experience and overall property performance. This role is primarily focused on guest-facing operations, including Front Office and Housekeeping, while offering the opportunity to support and develop within broader building operations over time.

This position operates as a highly visible, hands-on leader, actively engaged in day-to-day operations across departments, and requires flexibility including evenings, weekends, holidays, and variable shifts based on business needs. The Assistant Director of Rooms serves as a champion of service excellence, ensuring every guest interaction reflects sophistication, personalization, and anticipatory service, while maintaining a safe, pristine, and fully operational hotel environment.

Key Responsibilities

Operational Leadership & Execution

• Act as a visible, on-the-floor leader to monitor service delivery and ensure operational excellence
• Provide roving operational support across departments based on business needs
• Evaluate operational performance and implement process improvements to enhance efficiency and guest satisfaction
• Serve as Manager on Duty (MOD), representing senior leadership and ensuring hotel-wide operational excellence

Operational & Financial Performance

• Drive performance through occupancy, rate strategy, and labor optimization
• Assist in budgeting, forecasting, and expense management for Rooms Operations
• Monitor operational metrics and analyze service data and guest feedback to identify improvement opportunities
• Support payroll processes, reporting, and compliance with company policies
• Oversee work order systems (e.g., HOTSOS) and building systems to ensure efficiency and accountability
• Coordinate large group arrivals, events, and high-occupancy periods with precision

Operations & Property Excellence

• Ensure all front-of-house spaces (lobby, outlets, meeting areas, corridors, exterior) are visually flawless, safe, and fully operational
• Conduct daily property walkthroughs, proactively identifying and resolving issues
• Support the Director of Facilities & Rooms Operations with special projects (general maintenance, renovations, asset prevention strategies) and as needed to provide day-to-day team operational assistance
• Support building operations as needed to ensure minimal disruption to the guest experience

Leadership & Culture

• Lead, coach, and develop high-performing teams across Rooms and Building Operations
• Support workforce planning, including scheduling, payroll oversight, and labor controls
• Foster a culture centered on accountability, collaboration, and service excellence
• Drive team engagement through consistent communication, recognition, and performance management
• Recruit, train, and mentor leaders and colleagues to consistently exceed luxury service expectations
• Drive agile ways of working to effectively manage and execute special projects and cross-functional initiatives

Cross-Functional Collaboration

• Partner closely with Rooms Division, Building Operations, and other departments to ensure seamless operations
• Facilitate clear communication across departments to align priorities and resolve operational challenges
• Collaborate with leadership on strategic initiatives, resource planning, and continuous improvement efforts

Compliance & Safety

• Ensure compliance with all safety, security, and operational standards
• Participate in leadership meetings, training initiatives, and continuous improvement efforts

Qualifications

Qualifications

Experience

• 5+ years of progressive leadership experience in hotel operations
• Experience as a Department Head within Rooms Division or related hotel operations preferred
• Strong background in luxury or upscale hotel environments (Hyatt experience preferred)
• Proven success managing multi-department hotel operations

Technical & Operational Expertise

• Knowledge of hotel systems (OPERA and Colleague Advantage a plus), financial performance metrics, and labor management
• Experience with HOTSOS and Building Management Systems
• Exposure to capital projects and preventative maintenance programs preferred, with support provided to build this expertise
• Proficiency with standard business tools including Microsoft Office and operational systems

Core Competencies

• Customer Focus: Anticipates guest needs and delivers exceptional service
• Operational Excellence: Drives consistency, efficiency, and attention to detail
• Leadership & Collaboration: Inspires teams and builds strong cross-functional relationships
• Adaptability: Thrives in a dynamic, fast-paced environment
• Accountability: Delivers results while maintaining high performance standards

Work Environment & Requirements

• Ability to work a flexible schedule including nights, weekends, and holidays
• Ability to move throughout the property to support operational areas
• Ability to lift, push, or pull light-medium loads (around 30 lbs.) as needed

This role is ideal for a hospitality leader who is equally passionate about people, product, and performance, with a sharp eye for detail and a deep commitment to delivering a luxury guest experience.

Unsure if you meet 100% of our qualifications? If you possess a strong hospitality background in Rooms Operations that you believe could help you excel in the role, and are eager to learn and develop in other areas, we encourage you to apply.

We offer a competitive total rewards package.

• Medical, Prescription, Dental and Vision Insurance eligibility at 30 days
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Subsidized local city parking
• Educational Assistance Program
• Life and Disability Insurance
• 401K with company match
• Employee Stock Purchase Plan
• Paid Family Bonding Time and Adoption Assistance
• Discounts and perks with various retailers including Apple, AT&T, Verizon, Headspace and more.