Description

We are seeking a highly skilled Computational Linguist with expertise in ontology development and knowledge graph implementation. This role will be pivotal in shaping our data infrastructure and ensuring the accurate representation and integration of complex domain knowledge into an agentic ecosystem. You will leverage industry best practices to design, develop, and maintain ontologies and knowledge graphs. We view these components as foundational to the modernization of our digital infrastructure and your value to our team will reflect that conviction.

Job Purpose:

Your role is to help us transform a categorical taxonomy that maps customer intents to servicing flows into an ontological representation of the domain of knowledge required to accomplish the same task. You will also be required to provide insight on how this critical piece of infrastructure should be shaped in order to best fit within the current ML, annotation, and analytics pipelines being used within our product area.

Key Responsibilities:

• Design and apply ontology principles to improve semantic reasoning and data integration, ensuring alignment with business requirements and industry standards.
• Design frameworks for incorporating knowledge graphs within a model architecture designed for classification and extraction.
• Collaborate with domain experts, product managers and customers to capture and formalize domain knowledge into ontological structures and vocabularies & improve data discoverability.
• Develop and maintain comprehensive ontologies to model various business entities, relationships, and processes.
• Create\Build Knowledge Graph based on the ontologies while ensuring data integrity and data consistency.
• Utilize knowledge graphs to enable advanced analytics, search, and recommendation systems.
• Ensure the quality, accuracy, and consistency of ontologies, and knowledge graphs.
• Define and implement data governance processes and standards for ontology development and maintenance.
• Collaborate with internal engineering teams to align data architecture with Gen AI capabilities
• Leverage on AI techniques by aligning knowledge models with RAG pipelines and agent orchestration
• Work closely with data scientists, software engineers, and business stakeholders to understand their data requirements and provide tailored solutions.

Required Qualifications:

• Master's degree (or equivalent experience) in Computational Linguistics, Computer Science, NLP, AI, Linguistics, or a related field
• 2-3 years of hands-on experience building ontologies and knowledge systems.
• Proficiency with graph databases such as Neo4j, GraphDB [RDF based].
• Understanding of semantic standards like OWL, RDF, W3C, query languages (SPARQL), validation standards (SHACL), and property graph approaches.
• Experience with large-scale knowledge graph development, including schema design, entity modeling, and relationship mapping to support various business domains.
• 2+ years of experience in NLP or AI projects (industry or research)
• At least one year of experience with Gen AI
• Familiarity with LLM behavior, prompt-based evaluation, and generative model outputs
• Proficiency in Python and NLP/data science libraries: pandas, numpy, scikit-learn, NLTK
• Comfortable with structured data formats (JSONL, CSV), Jupyter notebooks, and pandas-based analysis
• Experience using Git for version control and collaborative development
• Strong written communication skills for documenting experiments and results
• Experience working in cross-functional or research-oriented teams

Preferred Qualifications

• At least one year of experience with Agentic AI (e.g. AutoGen, LangGraph, CrewAI, Sierra)
• At least one year of experience with agentic AI frameworks and evaluation
• Experience using and fine-tuning transformer-based language models (e.g., BERT, GPT)
• Familiarity with Gen AI concepts like retrieval-augmented generation and agent-based AI.
• Experience working with public datasets (e.g. Hugging Face, Kaggle)
• Understanding of model evaluation methodologies, including human-AI comparison and red teaming
• Experience working with financial institutions/financial products and services

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.\n