Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Eligibility Team leads and inspires a team of eligibility professionals, fostering a culture of collaboration, accountability, and growth. This role is responsible for developing team members, driving engagement, and ensuring colleagues are equipped and motivated to deliver outstanding service to members and clients.

Key Responsibilities

• Lead, coach, and mentor a diverse team to achieve high performance and professional growth.
• Build a positive, inclusive team culture rooted in trust, open communication, and continuous feedback.
• Set clear expectations and goals, provide regular performance feedback, and conduct coaching conversations and performance reviews.
• Manage workforce planning, hiring, onboarding, and ongoing development to support team and business needs.
• Recognize and celebrate achievements and proactively address challenges or performance gaps in a supportive, growth‑oriented manner.
• Encourage collaboration and knowledge sharing across the team and with partner departments.
• Ensure adherence to organizational values, service standards, and regulatory requirements.
• Model and reinforce behaviors aligned with CVS Health's purpose and values in all team interactions.

Required Qualifications

• Minimum of one year of proven experience leading and developing teams within a healthcare administration environment, preferably in a service‑oriented or operational setting.

Preferred Qualifications

• 5+ years of experience in eligibility, benefits administration, or health plan operations.
• Experience building and sustaining a positive, inclusive team culture.
• Advanced skills in coaching, conflict resolution, and providing constructive feedback.
• Strong written and verbal communication skills, with the ability to influence and inspire others.
• Candidates residing in the greater Plymouth area

Education

• Bachelor's degree preferred, or a combination of relevant professional experience and education.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.