Description

Position Title: Lead Training Facilitator (Revenue)

Job ID: R-000381

Location: US MN Minneapolis Office

Posting Type: Full time

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

The Lead Facilitator role is responsible for delivering engaging, best in class trainings to Revenue Team new hires and existing employees on key supply chain topics, methodology pre and post-sale, and SPS product and tool training to level up our Sales and Customer Success teams. As a Lead Facilitator, this role will have the opportunity to refine their facilitation techniques (transitions, storytelling, etc.) to effectively communicate critical training content, while incorporating their unique style and personality.

• Deliver engaging trainings across classroom and online environments (primarily in person).
• Maintain a strong understanding of the SPS business model, key players, value chains, personas, and core business challenges.
• Model commitment to a collaborative environment with professionalism, integrity, passion, and accountability.
• Improve training effectiveness by integrating support into routine job functions and providing ongoing mentorship, coaching, and facilitation best practices.
• Translate complex product and technology updates into clear, relevant training materials, equipping Revenue employees to confidently communicate with non-technical audiences.
• Act as project manager for the architecture and execution of training programs, including onboarding, product knowledge, and methodology.
• Influence, advise, and align with leaders, advocates, and key stakeholders to drive adoption and results.
• Remain current on markets, regulations, and professional development opportunities to enhance job knowledge and organizational impact.
• Demonstrate innovation, urgency, and hands-on accountability with an unwavering commitment to empowering SPS employees.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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