Description

External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday - Friday, normal business hours.
Weekend or evening hours may be needed to accomplish job responsibilities or special projects.
Advertised Salary $44,000 Posting Date 11/03/2025 Open until filled Yes Closing Date Proposed Starting Date 12/01/2025 Special Instructions to Applicants
Position is located on the GRIFFIN GA Campus.
Location of Vacancy Griffin Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title IT Support Professional I FLSA Exempt FTE 1.00 Minimum Qualifications
Bachelor's degree in a related field or equivalent
Preferred Qualifications Position Summary
The incumbent will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for departments and units on the UGA Griffin Campus. They are also a valuable member of the CAES Office of Information Technology (OIT) Griffin Campus Operations Team. The employee is based on the UGA Griffin Campus and reports to the OIT IT Assistant Director for Griffin Campus Operations.

This is a specialized, highly-responsible employee with a broad understanding of information technology in the modern enterprise. This IT professional is the local IT expert for the units and departments it serves having the ability to prescribe, configure, secure, deploy, and support software, hardware resources, server and storage systems, audiovisual solutions and networking infrastructure. The incumbent will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards, and policies. Tactically, the professional in this position will triage technological issues; reconcile competing priorities, communicate effectively; demonstrate exceptional customer service; and exhibit the capacity to independently research, assess, and adapt to changing technologies.
Knowledge, Skills, Abilities and/or Competencies

• Possess strong organizational skills.
• Listen effectively and clearly communicate technical issues both orally and in writing.
• Work independently, multitask, and prioritize.
• Estimate work and meet deadlines.
• Establish and maintain effective working relationships with others in a team environment.
• Provide client support in a positive, proactive manner.
• Effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.

Physical Demands

• Sit at a workstation for long periods of time.
• Occasional assistance in lifting or moving of computers, servers, network equipment, racks, etc.
• Driving to perform job related duties.

Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

• Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client's needs, and recommend appropriate solutions.
• Establish and nurture vendor relationships and partner with appropriate UGA entities to best facilitate the evaluation, specification, procurement, and deployment of information technology resources and solutions.
• Assist the organization in performing life-cycle management, inventory control, and the surplus of information technology resources.

Percentage of time 35 Duties/Responsibilities

• Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, audiovisual equipment and network devices.
• This includes support and maintenance of some legacy systems supporting laboratory instrumentation.

Percentage of time 35 Duties/Responsibilities

• Coordinate with other IT personnel and leadership to
  • Ensure staff have appropriate and consistent access to UGA IT resources and information systems.
  • Assist in the planning, development, organization, and delivery of training events/programs.
  • Make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants, and/or other initiatives.
  
  
  

Percentage of time 15 Duties/Responsibilities

• Support of conference events and perform additional duties as assigned.

Percentage of time 10 Duties/Responsibilities

• Actively participate in and contribute to IT planning and management efforts.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Lee Taylor Recruitment Contact Email taylor68@uga.edu Recruitment Contact Phone 770-229-3022

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents