Description

Job Title: Account Manager, Client Services
Job Type: Full-time Remote Position

Company Overview
iNGAGED, a division of Marsh & McLennan Agency LLC, delivers customizable communication and content solutions designed by our in-house technology team to meet client needs and enhance engagement with their teams.

Job Overview
We are seeking a dynamic and results-driven Account Manager to join our team. In this role, you will be the primary point of contact for our valued clients, fostering strong relationships and ensuring their needs are met with exceptional service. Your energetic approach will drive new business opportunities, strengthen existing accounts, and deliver tailored solutions that align with client goals. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for technology, this is the perfect opportunity to make an impactful difference.

Key Responsibilities

• Serve as primary client liaison, fostering strong relationships with clients and brokers
• Lead client meetings, training sessions, and communications with professionalism and clarity
• Manage content collection, review, and coordination with content editors to keep platforms current
• Develop and execute client engagement strategies
• Monitor and resolve issues by submitting and tracking support tickets
• Maintain organization of client tasks, agendas, and status updates

Qualifications

• Bachelor's degree preferred, ideally in business, technology, or related field
• Comfortable with technology and eager to grow in a tech-driven environment
• Proficient in Microsoft Office, especially Excel and Word
• Strong organizational, communication, and problem-solving skills with a strong attention to detail
• Ability to work independently and collaboratively with a positive attitude
• Experience with employee benefits and account management is a plus
• Bilingual skills are an advantage

Compensation
Competitive salary based on experience, including comprehensive company benefits.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers .