Description

Summary/Objective: This role is a full-time position. The HR Generalist is a foundational hire who will build TCS's HR function from the ground up. This is a unique opportunity for an experienced HR professional who thrives in a startup-style environment, someone energized by creating structure where little exists, designing processes from scratch, and laying the groundwork for a scalable people function. This position owns the full employee lifecycle, from recruiting and onboarding through performance management and offboarding, and serves as a trusted resource for employees and managers across the organization. The ideal candidate brings solid HR fundamentals, a builder's mindset, strong attention to detail, and a genuine passion for people and mission-driven work. 

TCS Interpreting & Captions is a mission-driven company providing American Sign Language (ASL) interpreting and captioning services to organizations nationwide. We are committed to accessibility, inclusion, and serving the deaf and hard of hearing community. Our team is collaborative, purpose-led, and built on a culture of integrity and excellence. 

Department: Human Resources
Date: 03/11/2026
Supervisor Title: Director of Admin
Classification: Exempt

Essential Functions:

Recruiting & Onboarding

• Manage fullcycle recruiting for open positions, including job postings, applicant screening, interview coordination, and offer letter preparation.
• Partner with hiring managers to define role requirements and ensure a consistent, positive candidate experience.
• Facilitate newhire onboarding, including I9 verification, systems access, benefits enrollment, and orientation.
• Maintain applicant tracking processes and ensure compliance with EEOC and federal hiring requirements.

Benefits & Leave Administration

• Serve as the primary point of contact for employee benefits inquiries, including health insurance, retirement plans, and ancillary benefits.
• Administer leave programs such as FMLA, ADA accommodations, shortterm disability, and company leave policies.
• Partner with benefits brokers and carriers to resolve employee issues, support annual open enrollment, and evaluate new benefit offerings to strengthen the employee value proposition.
• Maintain accurate leave records and ensure timely, compliant processing of all leave requests.

Compliance & Policy

• Ensure HR practices comply with federal, state, and local employment laws.
• Maintain and update the employee handbook, HR policies, and standard operating procedures.
• Design and document HR processes, workflows, and SOPs across all HR functions to support a scalable peopleoperations infrastructure.
• Build and maintain complete, organized personnel files in compliance with recordkeeping requirements.
• Register and manage state tax ID numbers as the company expands into new states.
• Monitor multistate compliance obligations and coordinate with finance to address new state registrations.
• Conduct periodic audits of personnel files, I9 records, and HR data to ensure accuracy and compliance.

Employee Relations & Performance

• Serve as a responsive, objective resource for employee questions, concerns, and conflict resolution.
• Support managers in administering performance improvement plans, corrective actions, and related documentation.
• Assist in facilitating annual performance reviews and goalsetting processes.
• Identify trends and provide recommendations to leadership to support employee engagement and retention.
• Create and distribute a monthly employee newsletter to keep the team informed, connected, and engaged across a fully remote workforce.
• Support ad hoc HR projects and organizational initiatives as needed.

Additional Responsibilities:

HR Data & Reporting

• Prepare routine HR reports and dashboards, including headcount, turnover, recruiting metrics, and compliance tracking.
• Maintain data accuracy across HR systems and support ongoing improvements to HRIS workflows.

Training & Development Support

• Coordinate employee training sessions, compliance courses, and professional development programs.
• Track completion of required trainings and maintain related documentation.

Culture & Engagement Initiatives

•       Support companywide engagement efforts, including recognition programs, virtual events, and teambuilding activities.
• Gather employee feedback and assist in developing action plans to strengthen culture and retention.

Process Improvement

• Identify opportunities to streamline HR processes and enhance the employee experience.
• Participate in crossfunctional projects to improve operational efficiency across the organization.

Recruiting Operations

• Maintain job descriptions, interview guides, and recruiting templates to ensure consistency and compliance.
• Support employer branding initiatives, including job board presence, social media postings, and candidate communications.

HR Systems & Technology

• Assist with configuration, maintenance, and optimization of HR tools and systems.
• Troubleshoot employee access issues and coordinate with IT or vendors as needed.

Compensation & Payroll Support

• Assist with compensation benchmarking, salary updates, and internal equity reviews.
• Partner with payroll to ensure accurate processing of employee changes, deductions, and leaverelated pay adjustments.

Vendor & Partner Coordination

• Support relationships with external partners such as benefits brokers, background check providers, and HR technology vendors.
• Monitor service levels and escalate issues when needed.

Documentation & Recordkeeping

• Maintain templates, forms, and HR documentation to ensure consistency and compliance across all HR functions.
• Support audit preparation and respond to documentation requests as needed.
   

Work Environment/Physical Requirements 

•       TCS operates as a fully remote organization. Employees are expected to maintain a professional, distractionfree workspace with reliable internet access.
•       Work is performed primarily in a home office setting, using standard computer equipment, communication tools, and cloudbased systems.
•       Roles may require periodic participation in virtual meetings, trainings, or team collaboration sessions across multiple time zones.
•       Some positions may require occasional inperson events, conferences, or client meetings, with advance notice provided or as scheduled per client agreements or contracts.
•       The work environment is fastpaced and deadlinedriven, requiring the ability to manage multiple priorities while maintaining accuracy and professionalism.

Required Education and Experience

•       3–5 years of progressive HR experience, preferably in a small to mid-size organization 
•       Working knowledge of federal employment law (FLSA, FMLA, ADA, Title VII, EEOC) 
•       Experience administering benefits and leave programs 
•       Strong organizational skills and ability to manage multiple priorities in a remote environment 
•       Excellent written and verbal communication skills 
•       High degree of discretion and sound judgment in handling sensitive employee matters 
•       Proficiency with HRIS systems and Microsoft Office 

 Preferred Education and Experience

•       PHR or SHRM-CP certification 
•       Experience working in a remote-first or distributed team environment 
•       Familiarity with the Entrepreneurial Operating System (EOS) 

Compensation & Benefits

•       Salary range: $70,000 – $75,000 annualized, commensurate with experience 
•       Medical, dental and vision insurance
•       401K retirement plan with company match
•       Paid time off and federal holidays
•       Professional development support 

Other Duties:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

 Why TCS: At TCS Interpreting & Captions, you’ll join a vibrant, missiondriven team that believes work should be meaningful, inclusive, and genuinely fun. We foster a supportive, growthoriented environment where every voice matters, every team member is encouraged to develop, and collaboration fuels our success. If you’re looking for a place where you can grow, contribute, and be part of a community that celebrates people, you’ll love it here.