Description

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision
• 401K Plan
• Employee Discount

Primary Job Functions

• Repairs with little guidance on all product types. 

• Completes all repair types of entry level with additional skills requirements.  

• Performs minor repair on top of surface of case pieces and tables.   

• Performs solid color paper/side refinishes. 

• Performs small corner damages that requires rebuild.  

• Has general understanding of spray booth set up and use.  

• Performs advance replacement part repairs. 

• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean. 

• Help to inspect damaged products and conveys if it can be repaired to like new conditions. 

• Works with warehouse personnel on techniques of minor touch up on products during the inspection process. 

• Documents and follows through on recurring product damages. 

• Assist other technicians. 

• Accurately reports situations that occur when repairs cannot be completed. 

• Must be able to assess damages to determine the most efficient way to repair them. 

• Identifies damage, loss or surplus of goods and materials stored in the warehouse. 

• Demonstrate the Company's Core and Growth Values in the performance of all job functions. 

• Comply with safety regulations and maintains clean and orderly work areas. 

• Maintains proper safety usage of all products that are used within the department.

• Maintain a clean and organized service vehicle, including maintaining required repair materials and supplies.

• Adhere to driving policy for company vehicles, including meeting annual MVR review requirements.

• Follow the planned route to ensure on-time arrival for Customer repairs.

• Safe operation of hand and power hand tools, especially drills, impact drivers, and multi-tools.

• Complete bench testing evaluations for regular validation of skills. 

KNOWLEDGE/SKILLS/ABILITIES: 

• High School Diploma.

• 1-year practical work experience in furniture repair including upholstery, leather repairs and wood refinishing OR similar experience working with other materials and completing color matching.

• Read, understand, and write in the English language; additional languages beneficial.

• Ability to work independently and manage time effectively.

• Ability to learn in-house computer programs.

• Valid Driver's License and an acceptable Motor Vehicle Record per company guidelines.

PHYSICAL REQUIREMENTS: 

• Must have close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to read reports, view computer screen, etc.

• Must be able to hear and understand speech to interact with others.

• Must be able to speak so that others will be able to understand.

• Will remain in a seated position for extended periods of time.

• Must be able to perform repetitive tasks with both hands to include keyboarding,
  handwriting, office/POS equipment and handheld equipment operation.

• Will remain on one's feet in an upright position and move about on foot.

• Will bend, squat, stoop, kneel, crouch and reach at or above shoulder level.

• Will lift and carry objects up to 50 pounds and more with assistance.

• Will work predominately in a private home or retail establishment; occasional work at
  warehouse locations.

• Potential exposure to oil, latex, and spray paint, household chemicals, biological odors and household dusts; moderate office noise.

Ashley is an Equal Opportunity Employer.  Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered.

 Join the Ashley Family - We Hire for Attitude, Train for Skill

Join the Ashley Family as an Outside Service Technician and help bring quality furniture to millions of homes across America. This role offers opportunities to master expert repair techniques, develop valuable skills, and grow professionally through our training programs - all while making a real difference in customers' lives.

We value our team members with competitive pay, excellent healthcare benefits, and more, ensuring both you and your family have a secure future. Every repair you complete directly impacts families creating their perfect living spaces, making your role essential to our success and delivering a world-class customer experience.

Your Impact on Our Service Story:

• Be the face of Ashley by delivering exceptional in-home furniture repair services with professionalism and care

• Master the art of furniture restoration across all product types, including case goods, leather, and upholstery

• Drive customer satisfaction by completing minor to advanced repairs on handling damage and product issues

• Ensure perfect results through expert color matching, refinishing, and rebuilding techniques

• Contribute to our quality standards by performing solid color paper/side refinishes and surface repairs

• Take pride in maintaining an organized, efficient service vehicle with required materials and supplies

• Support continuous improvement by documenting recurring product damages and sharing insights

• Create exceptional customer experiences through timely arrivals, expert repairs, and professional communication

Your Impact on Our Ashley Family:

• Grow with our team through active participation in training, bench testing evaluations, and skill development

• Drive continuous improvement by sharing innovative repair techniques and solutions

• Demonstrate excellence through consistent high-quality performance and reliable attendance

• Build strong relationships through effective teamwork and communication with warehouse personnel and fellow technicians

• Live our Core and Growth Values while restoring furniture that turns houses into homes

What Makes YOU the Next Part of Our Story:

• Technical Expertise: You have 1+ years of practical furniture repair experience including upholstery, leather repairs, and wood refinishing, or similar experience with materials and color matching

• Problem-Solving Skills: You can assess damages independently and determine the most efficient repair approach

• Attention to Detail: You have a keen eye for quality and can restore furniture to like-new conditions

• Customer Focus: You're committed to delivering world-class service and take pride in exceeding customer expectations

• Communication Skills: You can effectively interact with customers, team members, and warehouse personnel in English (additional languages beneficial)

• Safety First Mindset: You champion safe operations of hand and power tools, spray booth equipment, and all repair products

• Time Management: You can work independently, manage your schedule effectively, and follow planned routes for on-time arrivals