Description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service.

Experience Required

Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette. Interpersonal and communication skills, with the ability to engage positively with members and guests. Organizational skills and attention to detail to maintain the shop's presentation and inventory. Ability to work independently and as part of a team, maintaining a proactive and positive attitude. Knowledge of golf merchandise, apparel, and equipment. Familiarity with point-of-sale (POS) systems and basic cash handling procedures.

Essential Responsibilities

Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round. Adhere to proper cash handling procedures and ensure all operational standards are met. Handle member/guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations. Maintain calm, courteous, and attentive demeanor to provide a superior customer experience. Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, and maintaining stock levels of frequently sold items (e.g., apparel, gloves, hats, and balls). Ensure customers are promptly informed when special orders arrive and handle all returns, issuing appropriate credits. Assist with course operations by marshaling, starting, and supporting outside services as needed. Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service. Execute end-of-day business functions following the club's guidelines and established procedures. Ensure all daily tasks are completed to club standards. Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.