Description

Overview

Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operation's outside services efficiently.

Experience Required

• A high school diploma, GED, or equivalent, is required.
• Customer service experience. Basic Golf Knowledge and Etiquette Required.
• You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
• You always perform at the highest level of ethical work standards.
• You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Essential Responsibilities

• Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
• Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
• Cleaning and maintain the storage areas and golf cart fleet at all times.
• Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests.
• Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
• Be knowledgeable and promote events at the Club, course conditions, events in progress, and any information that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities.
• Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
• Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
• Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times.
• Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
• Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
• Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.