Description

Overview

At Westbrook Country Club, we're more than a workplace-we're part of a legacy. Nestled in beautiful Mansfield, Ohio, Westbrook features a championship 18-hole golf course originally designed by the legendary Donald Ross and meticulously maintained for over a century, earning its reputation as "a diamond in the rough." Here, our members enjoy a welcoming, family-friendly atmosphere paired with world-class course conditions and a warm community spirit. From the undulating bent-grass fairways and strategic greens to premier practice facilities, every day brings opportunities to support players of all skill levels and help create unforgettable experiences on and off the course. If you're passionate about golf and hospitality, thrive in a team-oriented environment, and want to be part of a club that values excellence and genuine service, Westbrook Country Club is the place to tee off your next career chapter.

Experience Required

Bachelor's degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Essential Responsibilities

The General Manager directs and oversees all aspects of club or facility including its activities and relationships between guests, associates and community. Has the ultimate responsibility for maximum guest satisfaction and financial performance. - Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts. - Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary. - Establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs. - Ensures all Human Resources procedures and policies are followed by management staff. - Develops, maintains and administers a sound organizational plan and initiates improvements as necessary. - Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments. - Oversees the care and maintenance of all the facility's physical assets and each individual facility. - Coordinates marketing programs to promote the facility's services to potential customers. - Ensures the highest standards for food and beverage service on property. - Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services. - Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems. - Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director, Instruction, etc. - Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.