Description

External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
General Business Hours- Monday through Friday, 8am-5pm.
Advertised Salary $16.58-$17.50 p/hour Posting Date 11/20/2025 Open until filled Yes Closing Date Proposed Starting Date 12/14/2025 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Medical Billing Specialist I FLSA Non-Exempt FTE 1.00 Minimum Qualifications
High school diploma or equivalent
Preferred Qualifications

• Proven experience working within financial services collecting payment for services rendered
• Experience in a fast paced environment where handling multiple tasks and priorities at once are standard business practice.
• Able to communicate professionally within a stressful environment that yields a positive client experience.

Position Summary
The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: Accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit. Will also process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.
Knowledge, Skills, Abilities and/or Competencies

• Self-motivated and enthusiastic personality possessing exceptional customer service skills.
• Detail oriented, well- organized, and have excellent multi-tasking capabilities.
• Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
• Exceptional written and verbal communication skills.
• Committed to always be professional and courteous when dealing with clients and patients.
• Flexibility and willingness to go 'above and beyond' requirements for client satisfaction.
• Intermediate to advanced skills in using Outlook email, credit card terminals, multi-line phone and Microsoft Word and Excel.

Physical Demands

• Repetitive motions and actions
• Long periods of standing or sitting
• Pick up/carry 40 lbs.
• Typing on a keyboard and viewing a computer screen for extended periods of time
• Remember extensive details
• Exposure to animal sounds from small dogs/cats/exotics that are being held by a student, staff technician, or the owner at the time of check out.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift.
Percentage of time 40 Duties/Responsibilities
Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently trouble shoot when errors occur. Process after hours transactions in a timely manner so open orders can be closed. Follow up with collection for afterhours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handing credit cards.
Percentage of time 20 Duties/Responsibilities
This position will be responsible for auditing or providing other support when needed to ensure coverage of service when coworkers are out. Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge.
Percentage of time 20 Duties/Responsibilities
Issue of refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.
Percentage of time 20

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kris Mitchell Recruitment Contact Email krista.mitchell@uga.edu Recruitment Contact Phone 706-542-4459

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents