Description
SUMMARY:
This position analyzes, processes, formulates and completes South Sound 911’s response to requests for information in accordance with disclosure obligations contained in federal law, the Federal Rules of Civil Procedure ("FRCP"), the Washington State Public Records Act, agency public disclosure codes and policies and all other applicable mandates. Researches and produces responsive CAD and police report records, audio (phone and radio), and Text-to-911 records.
ESSENTIAL FUNCTIONS:
Conducts research, applies independent analysis and judgement and utilizes technology to discover, gather, review, and produce responsive records.
Enters all relevant disclosure data into the agency’s disclosure tracking system.
Coordinates with the Public Records Officer and General Counsel to ensure public disclosure process is conducted in compliance with applicable requirements.
Corresponds with requestors to acknowledge requests, clarify unclear requests, provide responsive records to include estimating processing time and installment frequency for voluminous requests; when applicable, requestors will be directed to agency information or external resources.
Monitors response due dates to ensure that mandated response deadlines are met.
Performs clerical duties, including scanning records, making copies, assembling request responses, drafting communications, answering phones, data entry and filing.
In coordination with General Counsel, evaluates whether record or part of record is exempt. Redacts records and prepares appropriate redaction/exemption logs.
Provides training and orientation to other employees and assist co-workers when needed.
Obtains and maintain certifications required for this position.
Testify in court regarding responsive records.
Additional duties as assigned and related.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Fluent use of the English language, to include the ability to understand and interpret complex rules and procedures, explain and apply applicable laws, ordinances, codes, regulations, policies and procedures.
Ability to work appropriately with confidential material and information.
Ability to work with Microsoft Office software, database applications, and standard communication systems.
Must be able to analyze situations quickly using a high degree of independent judgment in problem solving and decision-making to adopt an effective course of action.
Time management and organizational skills to work with interruptions and meet expected schedules and timelines.
Communicate efficiently and effectively both orally and in writing using tact, patience and courtesy to maintain cooperative and effective working relationships with others.
Ability to travel to other local locations in a timely manner, as needed for performance of the job.
Requirements
EDUCATION AND EXPERIENCE:
Graduation from high school or equivalent including or supplemented by clerical courses and two years in performing general clerical involving record-keeping and public contact. Experience in call taking or dispatching and understanding of communications center procedures is highly desired.
