Description

Overview

Director of Golf, Eastpointe Country Club 

Our Director of Golf will oversees all golf operations, from daily play and staff management to financial health, marketing, and member experience, ensuring top-tier service and maximizing revenue through events, merchandise, and strategic planning, acting as the facility's leader for all things golf. Key duties include managing budgets, supervising pro shop staff, running tournaments, maintaining course rules, driving sales, and serving as a community liaison, all while focusing on exceptional customer service and operational efficiency. 

Experience Required

Key Responsibilities

• Manage all aspects of the golf shop, outside services, and overall golf operations to ensure seamless, efficient, and professional service across the club.
• Lead, train, and motivate the golf operations team by conducting regular staff meetings to foster communication, alignment, and operational excellence.
• Ensure that all closing procedures and daily operational tasks are completed in accordance with club standards and best practices.
• Supervise the daily activities of outside golf staff, including Marshalls, Starters, and Golf Shop 
• Attendants, ensuring compliance with policies and procedures related to staging area, range, and golf cart storage.
• Provide professional golf instruction to members and guests in alignment with Eastpointe CC and PGA standards. Develop engaging golf clinics, private lessons, and programs tailored for adults, juniors, and seniors.
• Develop relationships with members by leading and participating in committees, organizing specialized clinics, offering personalized golf lessons, and engaging in golf activities.
• Lead the planning, scheduling, execution, and follow-up of all club tournaments and special golf events, collaborating with key departments (e.g., Food & Beverage) to deliver a seamless member experience.
• Direct staff in event preparation, execution, and post-even evaluation to maximize member satisfaction and operational efficiency.
• Develop and implement strategic plans to drive golf-related revenue, sales, and marketing efforts, in alignment with Eastpointe CC financial goals and guidelines.
• Establish and achieve sales and golf instruction targets, ensuring adherence to company policies while driving financial performance.
• Recruit, hire, and develop a high-performing team dedicated to delivering exceptional member experiences, emphasizing the link between value, satisfaction, and retention.
• Ensure the pro-shop provides a welcoming, efficient, and professional atmosphere that exceeds members and guest expectations. 
• Lead and manage golf shop operations by training and motivating staff, conducting regular meetings to align objectives, boost performance, and maintain operational excellence.
• Develop and manage the annual golf calendar with diverse events and activities designed to engage and enrich the member's experience year-round.

Essential Responsibilities

Essential Skills & Qualifications

• Strong business acumen, financial analysis, and budgeting skills.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of golf operations, rules, and customer service best practices.
• Experience in sales, marketing, and event management.
• Ability to work with various software (e.g., Jonas, club management systems, GHIN).

Working Relationships

• Reports to the General Manager
• Collaborates with Course Superintendents (maintenance), Food & Beverage teams, and other department heads.
• Works closely with the Controller/Finance department. 

Benefits

Health Benefits

Vision 

Dental 

401K

Annual Bonus