Description

Overview

The primary purpose of this position is to assist in managing the operation of Pinehurst No. 10. The individual will have a strong working relationship with all other golf operation teams across multiple Resort properties. The individual will work closely with Golf Operations, Golf Course Maintenance, Transportation, Food and Beverage, Retail and Sales/Reservations to create a memorable experience for all guests visiting the property. The main focus of this position will be creating an elite golf experience for guests while consistently living Pinehurst's core values.

Experience Required

Bachelor's degree preferred and a minimum of two years related experience; or an equivalent combination of education and experience. Must be currently involved or in the process of acquiring PGA credentials.

Essential Responsibilities

• Assist in managing and supervising the daily operation of the following areas; Golf Registration; Starter / Pace of Play Teams, Guest Arrival / Departure, Golf Bag / Guest Transportation.
• Daily assistance in managing tee sheet and coordinating with caddie services based on group requirements.
• Involved in monitoring and assisting the Pace of Play Team, strong knowledge of TagMarshal and TekGPS.
• Interface with guests, employees and caddies daily.
• Daily assessment of retail space, replenishing floor with product, reporting needs / shortages in product.
• Have a strong working knowledge of in-house systems and platforms such as Agilysys Golf/V1, Golf Genius, Beekeeper, Microsoft Word, Outlook and Excel.
• Ensure any guest issues and concerns are promptly brought to attention and handled accordingly.
• Work closely with Tee Time Office to ensure appropriate daily communication and coordination between all components of the operation. (Tee Time Office, Golf Group Services, and Golf Shop Registration)
• Assist the Head Golf Professional as directed, perform other job duties as assigned.
• Maintain and/or continue development towards PGA certification / continuing education.
• Must be aware of surroundings with an understanding of a golf environment. Must have the ability to see and react to the surroundings including errant golf balls and must understand and follow proper golf etiquette while completing all tasks.