Description

The Office of Enrollment Management (OEM) serves Indiana University (IU) Bloomington by recruiting, enrolling, and serving the undergraduate population. We are deeply committed to transforming students' lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong focus on providing excellent service, OEM works with campus partners to make IU Bloomington the best university possible.
The Office of Scholarships serves as the programming source to potential and current students for informational sessions regarding scholarship opportunities at Indiana University. The department is dedicated to awarding the maximum amount of scholarships available to the most deserving students while striving to be informative, responsive, resourceful, compliant, professional and sensitive to students, faculty and donor needs.

Job Summary

Department-Specific Responsibilities

• Provides support for campus partners in the University scholarships platform, Blackbaud Award Management (BAM).
• Designs, tests, modifies, and documents queries and reports in support of custom and vended software applications in the Office of Scholarships for the Bloomington Campus.
• Defines specifications, establishes data groups and tables, establishes, modifies, and documents electronic workflows/business process, and develops and maintains documentation.
• Contributes to decision support and workflow by interpreting enrollment goals and applying these decisions to the design, analysis and presentation of queries, reports and communication plans.
• Assumes a level of responsibility for campus compliance with scholarships operational standards.
• Provides operational direction and leadership for various scholarship programs, creating operational policy and plans for new and existing programs.
• Ensures donor intent, federal, state, and university policies and practices are upheld.
• Maintains knowledge of the federal, state, and institutional student financial aid policies and practices and integrates that knowledge into the systems and programs relative to this position.
• Responsible for a variety of complex tasks related to the oversight of scholarship processing operation, individual record information and dissemination, and the integration of these services with those provided within the Office of Enrollment Management.

General Responsibilities

• Provides specialized customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
• Performs programming, scripting, and modifications of application and products for corrective action.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
• May train, mentor and provide guidance and feedback to less experienced staff.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• Bachelor's degree (preferably in computer science, business systems, or related field)

WORK EXPERIENCE
Required

• 2 years customer/application support, programming, or related experience

SKILLS
Required

• Proficient in written and verbal communication skills
• Demonstrated problem solving skills
• Ability to simultaneously handle multiple priorities
• Demonstrated customer service skills
• Quickly troubleshoots and resolves problems
• Performs work independently with minimal supervision
• Effectively coaches and delivers constructive feedback

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$51,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Career
FLSA: Exempt
Job Function: Information Technology
Job Family: Software/App, Admin & Analysis
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.