Description

Summary

Join us for this incredible opportunity to be part of our team as an Area Information Technology Analyst, primarily supporting Hyatt Regency Houston-Downtown and Thompson Houston, and supporting Hyatt Centric the Woodlands as needed.

The Area IT Analyst will be the first point of contact for on-site IT issues and will provide exceptional customer service and support to our end users. This position assists the Area Information Technology Manager with maintaining Local Area Networks, supporting server-based software, developing server/product migration plans, troubleshooting issues, and performing other responsibilities as assigned.

The ideal candidate will be effective in time management, work well both independently and collaboratively, and show technical curiosity. Successful candidates will demonstrate strong leadership, professionalism, interpersonal abilities, and communication skills.

Job Duties and Responsibilities

• Provide hardware support for Dell and Lenovo desktops and laptops, including peripherals such as monitors, keyboards/mice, docking stations, and printers.
• Support software including operating systems, property applications, and user-specific applications.
• Complete technology refreshes of End-of-Life (EOL) equipment, including migration of user-specific data, network devices, and core applications.
• Maintain hardware inventory for all end-user devices including desktops, laptops, and printers.
• Utilize the ServiceNow ticketing system to track challenges or changes within the IT environment.
• Configure and troubleshoot mobile devices (Android, iOS).
• Perform other tasks as assigned by the Area Information Technology Manager.

Hyatt offers a highly competitive benefits package, which may include:

• Complimentary hotel room nights at Hyatt hotels worldwide.
• Unlimited colleague and friends & family discounted room rates.
• Bereavement and jury duty pay.
• Vacation, sick leave, and new child leave.
• Medical, dental, and vision insurance; discounted prescriptions; life and disability insurance; flexible spending account.
• 401(k) Retirement Savings Plan with employer match.
• Employee Stock Purchase Plan.
• Complimentary employee meals.
• Direct deposit.
• Competitive wages.

Qualifications

• Associate's degree in information systems or a related field; equivalent experience may be considered.
• Ability to lift and move computer equipment up to 50 lbs.
• Strong verbal and written communication skills.
• Excellent attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Windows environments, including Windows Server and Microsoft Office.
• Knowledge of LAN/WAN protocols.
• Experience with Active Directory, Microsoft Intune, and SharePoint (preferred).
• Experience with PMS and POS systems (preferred).
• Experience with enterprise platforms such as ServiceNow, Opera, Oracle, or Omada (preferred).
• Previous hospitality experience (preferred).
• Flexible schedule (AM/PM, Weekends, Holidays, and On-Call as needed).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.