Description

We are seeking a talented individual to join our Account Management team at Marsh. This role will be based in Urbandale, Iowa. This is a hybrid role that has a requirement of working at least three days a week in the office.

This position is for a professional individual contributor focused on building strong customer relationships to maintain retention and provide a best-in-class customer experience. The role involves consulting customers on supported products, resolving issues, and collaborating with internal and external contacts to improve service and coverage offerings.

We will count on you to:

• Provide proactive daily client support by anticipating their needs and promptly addressing inquiries and concerns through phone and email communication.
• Review client loss experience and current coverage, recommending appropriate products and services.
• Create and present renewal proposals to existing clients and conduct annual reviews to identify cross-sell opportunities.
• Drive growth of assigned book of business and meet client retention goals.
• Ensure compliance with all regulatory, internal policies, and transparency requirements.
• Perform other duties as assigned.

What you need to have:

• High school diploma or GED required, college degree preferred.
• Minimum 2 years of client and customer service experience.
• Prior insurance experience is a plus.
• Ability to obtain licensing in all 50 states within 90 days of hire.
• Proficiency in Microsoft Office suite including Outlook, Word, and Excel.
• Ability to work an 8-hour shift within hours of operation (7 am - 6 pm, Monday - Friday).

What makes you stand out:

• P & C License.
• Strong organizational and prioritization skills with ability to multi-task in a fast-paced environment.
• Ability to effectively build relationships and solve problems.
• Keen attention to detail with a focus on accuracy.
• Excellent verbal and written communication skills.
• Previous account management experience.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.